Refund policy

Last updated: 01/01/26

At Purpl, we want you to feel confident in your purchase.

Returns

We offer a 30-day return window from the date your order is delivered.

To qualify for a return:

• the item must be unused
• it must be in original packaging
• proof of purchase is required

Due to hygiene and safety reasons, NONE of our items cannot be returned once opened:

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will provide either:

• a replacement product
• a full refund

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To start a return, please contact:

purplwhitening@aol.com

Include:

• your order number
• reason for return
• photos if applicable