Shipping policy

Last updated: 01/01/26

Thank you for shopping with Purpl.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are not processed on weekends or holidays.

Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated shipping times:

United States: 5–12 business days
International: 7–18 business days

Shipping times may vary depending on location, customs processing, and carrier delays.

Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

Delayed or Lost Packages

If your order has not arrived within the expected timeframe, please contact our support team. We will work with the shipping carrier to resolve the issue.

Purpl is not responsible for delays caused by:

• customs processing
• incorrect shipping addresses
• carrier disruptions

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided, we cannot guarantee that the package can be recovered.